HUMAN-CENTERED
DESIGN DEVLOPMENT
Helping partners drive growth through insight development and value transformation.
EXPERIENCE
James Chan x Design, LLC., Pasadena, CA, April 2013 - Current
Principal - Human Experience Design (HXD) Development
HXD development for business optimization with Healthcare, Science, Consumer Product, and Environmental industries.
Amgen, Inc., Thousand Oaks, CA, January 2017 - March 2018
Product Design Manager - Global Marketing, Customer Experience (Consultant via Pro Unlimited)
Cross-functional management developing human-centered injection experiences to meet global therapy area needs. Stakeholders engagement to implement best practices to acquire and solidify customer requirements for platform devices in key commercial categories.
• Presenter: Amgen Design Week, August, 2017
Amgen, Inc., Thousand Oaks, CA, June 2014 - December 2014
Senior Product Designer - Global Marketing, Customer Experience (Consultant via Sunrise Systems)
Developed therapy adherence solutions for multiple product launch. Managed external resources for programs: Drug delivery devices, packaging, usability studies. Onsite development with vendors.
CareFusion Corporation (BD), San Diego, CA, September 2011 - March 2013
User Experience & Industrial Designer - UXD Group (Consultant via Adecco Technical)
UXD lead responsible for user requirements, usability studies, prototyping and product platform design for V.Mueller (Minimally Invasive Surgery) and Infection Prevention divisions.
• Exceeding Expectations: Consistently & significantly improved adoption scores for all programs. Led R&D team to convert high visibility surgical equipment program from 2.3 acceptability to 8.2 acceptability.
• Insight Development: Translated actionable data from field research (12 surgeries, six healthcare facilities, all Perioperative settings) for User Reqs, Product Reqs, and strategic marketing.
RKS Design, Westlake Village, CA, October 2010 - March 2011
Senior Industrial Designer
Led design teams to address programs ranging from fortune 500 companies to startups entities.
• Design Language Guideline: Structuring brand elements amongst tiered product lines.
• Global Platform Development: Positioning and branding in traditional and modern India/China markets.
Blue Microphones, Inc, Agoura Hills, CA, May 2009 - September 2010
Industrial Design Manager
Project lead for all design development during company transition from niche, professional studio recording equipment to broader ‘prosumer’ and consumer electronic recording categories. High sell-through and repeat orders for new product entries at Apple, Amazon, Guitar Center, Best Buy.
Belkin International, Inc., Hollywood, CA, August 2005 - February 2009
Industrial Designer
EDUCATION
Created consumer electronics enhancement products for home, office, and mobile use. Concept-to-market for softgoods and hardgoods categories at Apple, Target, Best Buy, and international markets. Onsite development with international vendors.
UCLA Extension, Los Angeles, CA, April 2011 - December 2011
Marketing & Accounting
Art Center College of Design, Pasadena, CA, September 1999 - August 2003
Product Design, BS
Pasadena CIty College, Pasadena, CA, September 1997 - August 1999
Art and Design
University of California, Irvine, Irvine, CA, September 1995 - July 1997
Biological Sciences
RAPID PROTOTYPING
3D PRINTING: Form 2 SLA, Stratasys PolyJet, FDM (Fusion Deposition Machine),
Starch Printing, Wax Printing
GENERAL: Laser Cutting, CNC (Computer Numerical Control) Milling, Vacuum Forming, Woodworking, Metalworking, Cut-N-Sew & Softgoods techniques, Foamcore
SOFTWARE
MICROSOFT OFFICE: Powerpoint, Excel, Word
ADOBE CREATIVE CLOUD: Photoshop, Illustrator, InDesign, Premiere, Acrobat Pro
3D SOFTWARE: Dessault Systemes Solidworks, Luxion Keyshot
OTHER: Mindjet MindManager, Eagle, Quickbooks
LANGUAGES
ENGLISH: Fluent
CHINESE: Conversational Mandarin
SPANISH: Basic
AWARDS
IDEA, 2014 BRONZE: Life Technologies, Design Language Strategy
RED DOT AWARD, 2012 PRODUCT DESIGN: Life Technologies, Ion Proton™ Sequencer
INTERNATIONAL CES, 2011 DESIGN & ENGINEERING SHOWCASE HONORS: Yeti Pro, USB Microphone
PATENTS
DELIVERY DEVICES FOR ADMINISTERING DRUGS: Application Serial No. 62/702,813, Filed July 24, 2018
DELIVERY DEVICES FOR ADMINISTERING DRUGS: Application Serial No. 62/702,637, Filed July 24, 2018; EPO 19749948.6-1122, Filed July 23, 2019
HYBRID DRUG DELIVERY DEVICES WITH GRIP PORTION: Application Serial No. 62/702,641, Filed July 24, 2018; EPO 19749154.1-1122, Filed July 23, 2019
DRUG DELIVERY DEVICE WITH ACTIVATION PREVENTION FEATURE: Application International, Application Number PCT/US2018/021126; WIPO WO 2018/165143 A1, Filed March 6, 2018
PATIENT - - - - - - - DEVICE: Japanese Application Serial No. 2016-500290, Filed February 9, 2016
PATIENT - - - - - - - DEVICE: Application Serial No. 13801334, Filed March 13, 2013
PATIENT - - - - - - - AND - - - - PREVENTION SYSTEM: Application Serial No. 13801334, Filed March 13, 2013
PATIENT - - - - - - - DEVICE WITH PATIENT - - - - - - - : Application Serial No. 13801512, Filed March 13, 2013
HOLDING DEVICE FOR HOLDING AND POSITIONING A PORTABLE OBJECT: US 7584841 B2, Issued Sept 8, 2009
CASE FOR ELECTRONIC DEVICE: US D570598 S1, US 20080194139 A1, EP 1956721 B1, Issued June 10, 2008
HOLDING DEVICE FOR HOLDING AND POSITIONING A PORTABLE OBJECT: SD557495 S1, Issued Dec. 18, 2008
INTERESTS
HISTORY: Geopolitics, Socioeconomics, Documentaries
FURNITURE: Wood, Metal, Upholstery
BONSAI: Chinese (Penjing) and Japanese art of miniaturization
PETS: Cats